• 1. Policy Statement

    Theatr Adlais CIC is committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults involved in our activities. We believe that all participants, regardless of age, ability, gender, ethnicity, religion, or background, have the right to protection from harm and abuse. Our safeguarding policy is in line with Monmouthshire County Council’s Safeguarding Policy 2025. Creative Futures, operating under Monmouthshire County Council, will be overseeing and ensuring compliance with this policy.

    2. Scope

    This policy applies to all staff, volunteers, freelance practitioners, trustees, and any individuals working on behalf of Theatr Adlais CIC. It covers all activities, workshops, rehearsals, and performances.

    3. Legal Framework

    This policy is based on key legislation and guidance, including:

    • The Children Act 1989 & 2004

    • The Children (Performances and Activities) (Wales) Regulations 2015

    • The Social Services and Well-being (Wales) Act 2014

    • The All Wales Child Protection Procedures 2025

    • Keeping Children Safe in Education (Wales) 2025

    Relevant legal frameworks and guidance can be accessed via the following links:

    • Monmouthshire County Council Safeguarding Policy 2025

    • All Wales Child Protection Procedures 2025

    • NSPCC Safeguarding Guidelines

    4. Roles and Responsibilities

    • Designated Safeguarding Officer (DSO): Responsible for implementing and overseeing safeguarding procedures, ensuring concerns are reported and recorded correctly.

    • All Staff and Volunteers: Must be aware of safeguarding procedures, report concerns, and adhere to safe working practices.

    • Parents and Guardians: Encouraged to support our safeguarding measures and report any concerns.

    • Creative Futures: Responsible for overseeing safeguarding policy implementation and compliance.

    5. Safe Recruitment

    We ensure that all staff and volunteers:

    • Undergo enhanced Disclosure and Barring Service (DBS) checks.

    • Provide professional references.

    • Complete safeguarding training before working with children.

    6. Training and Induction

    • All staff and volunteers receive safeguarding training at induction and regular refresher training.

    • Safeguarding updates are provided in line with changes to legislation and best practices.

    7. Code of Conduct

    All individuals working with Theatr Adlais CIC must:

    • Treat all children and young people with respect.

    • Avoid inappropriate physical contact.

    • Maintain appropriate boundaries in communication, including social media and messaging.

    • Never engage in behavior that could be misinterpreted as grooming.

    8. Prevention Strategies

    • Creating a Safe Environment: Foster an environment where learners feel secure, encouraged to express concerns, and confident they will be heard.

    • Curriculum Integration: Incorporate safeguarding topics into the curriculum to educate children about their rights and how to stay safe.

    9. Early Identification and Support

    • Recognizing Signs of Abuse: Train staff to identify early indicators of abuse or neglect and understand the appropriate response procedures.

    • Support Systems: Establish clear pathways for providing support to learners who may have experienced harm, ensuring timely and appropriate interventions.

    10. Reporting Procedures

    • Any safeguarding concern must be reported to the Designated Safeguarding Officer immediately.

    • Concerns are documented and, if necessary, reported to the relevant local authority or police.

    • Confidentiality will be maintained while ensuring the safety of the child.

    11. Inter-Agency Collaboration

    • Partnerships: Work collaboratively with local authorities, such as Monmouthshire County Council, and other relevant agencies to ensure a coordinated approach to safeguarding.

    • Information Sharing: Develop protocols for sharing information with external agencies when necessary to protect the welfare of children and young people.

    12. Confidentiality and Data Protection

    • Information about safeguarding concerns is shared only with necessary individuals.

    • Records are securely stored and retained according to legal requirements.

    13. Monitoring and Review

    • This policy is reviewed annually and updated in accordance with changes in safeguarding legislation and best practices.

    • Creative Futures will be responsible for monitoring and reviewing compliance with this policy.

    • Regular audits will be conducted to ensure safeguarding measures are effective and up to date.

    Contact Information

    • Designated Safeguarding Officer: Mari Luz Cervantes-Gil & Luis Ramon Mujica Pernalete

    • DSO Email: mariluz@theatradlais.com / junior@theatradlais.com

    • Local Authority Safeguarding Team: Monmouthshire County Council

    • NSPCC Helpline: 0808 800 5000

    By implementing this policy, Theatr Adlais CIC ensures a safe and supportive environment where children and young people can develop their creative skills with confidence and security.

    Last reviewed: July 2026

  • At Theatr Adlais CIC, to ensure a safe, enjoyable, and productive environment for all participants, we kindly ask that parents, guardians, and students adhere to the following Code of Conduct. These guidelines are designed to promote respect, inclusion, and collaboration.

    For Students

    • Respect Others: Treat fellow participants, instructors, and staff with kindness and respect at all times.

    • Be Punctual: Arrive on time for sessions and be ready to participate.

    • Engage Positively: Listen attentively, follow instructions, and contribute to activities with enthusiasm and an open mind.

    • Teamwork: Support and encourage your peers, working collaboratively during improvisation exercises and performances.

    • Inclusivity: Embrace the diverse backgrounds, ideas, and talents of others. Bullying, discrimination, or exclusion of any kind will not be tolerated.

    • Take Care of Property: Respect the space and equipment provided, ensuring everything is used appropriately and left tidy after sessions.

    • Dress Comfortably: Wear appropriate clothing that allows freedom of movement.

    • Safety First: Inform an instructor immediately if you feel unwell or notice anything unsafe.

    For Parents and Guardians

    • Support and Encouragement: Encourage your child to engage fully and positively in the program.

    • Timely Drop-off and Pick-up: Ensure your child arrives and is collected on time. Inform us if there are any delays or changes to pick-up arrangements.

    • Open Communication: Share any relevant information about your child (e.g., medical conditions or special requirements) to help us provide the best possible experience.

    • Respect Privacy: Avoid recording or taking photos during sessions without prior permission from staff.

    • Payment: Ensure fees are paid promptly according to the agreed schedule. Contact us in advance if financial challenges arise.

    • Feedback: Provide constructive feedback to help us improve while respecting the efforts and time of our team.

    General Guidelines

    • Zero Tolerance Policy: Bullying, harassment, or disruptive behavior will result in immediate intervention and may lead to suspension or removal from the program.

    • Bursary and Discounts: Families benefiting from bursaries or discounts are expected to maintain regular attendance and communicate any challenges.

    • Performance Etiquette: During showcases, respect all performers and keep distractions (e.g., mobile phones) to a minimum.

    Consequences for Violations

    Theatr Adlais CIC reserves the right to take appropriate action in the event of misconduct. This may include verbal warnings, parent meetings, or, in severe cases, dismissal from the program. Our goal is to work collaboratively with families to resolve any issues and ensure a positive environment for all.

    Acknowledgment

    By enrolling in a Theatr Adlais CIC program, parents, guardians, and students agree to abide by this Code of Conduct. Let’s work together to create a space where creativity, confidence, and collaboration can flourish!

    Last reviewed: July 2026

  • Privacy Policy

    At Theatr Adlais CIC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

    Information We Collect

    • Personal details such as your name, contact information, and emergency contacts

    • Payment and billing information

    • Health or special needs information relevant to your participation

    • Photos or videos taken during sessions (only with your consent)

    How We Use Your Information
    We use your information to:

    • Register you for classes and events

    • Communicate important updates

    • Process payments and refunds

    • Ensure your safety and wellbeing

    • Comply with legal requirements

    • Promote Improv Stars Academy with your consent

    Data Security
    Your personal information is stored securely and only accessible by authorized staff. We do not share your information with third parties except where required by law.

    Your Rights
    You can request access to, correction, or deletion of your personal data. You can also withdraw consent for use of images or videos at any time. Please contact us at connect@theatradlais.com or any requests.

    Cookies
    Our website uses cookies to improve your experience. Cookies do not collect personal data and can be disabled in your browser settings.

    Policy Updates
    We may update this policy occasionally. Changes will be posted here with the revision date.

    Contact Us
    If you have any questions, please email us at: connect@theatradlais.com

    Last reviewed July 2026

  • Payments & Cancellations Policy

    1. Course Fees & Payment Terms

    • All course fees must be paid in full and in advance of the course start date to secure a place.

    • Your place (or your child’s place) is only confirmed once payment is received.

    • We accept payment by bank transfer, debit/credit card, or approved direct debit.

    2. Instalment Plans (By Agreement Only)

    • We offer the option to pay course fees in 2 or 3 monthly instalments, subject to prior agreement with the Theatr Adlais Directors.

    • Instalment plans must be:

      • Agreed in advance

      • Formalised in writing

      • And set up via an active direct debit before the first session begins.

    • Failure to complete instalment payments may result in:

      • Suspension of the participant’s place in the course

      • Additional administrative fees or collection action for unpaid balances

    3. Non-Refundable Policy

    • Once full payment or the first instalment has been made and the course has begun, no refunds will be issued.

    • This includes withdrawal due to changes in schedule, holidays, short-term illness, or other personal circumstances.

    4. Exceptional Circumstances

    • In serious and exceptional circumstances (e.g. long-term illness, family emergency), we may consider a partial refund or course credit, at the discretion of the Theatr Adlais Directors.

    • Requests must be:

      • Submitted in writing

      • Accompanied by supporting evidence (e.g. medical note)

      • Made within 14 days of the issue arising

    5. Cancellations by Theatr Adlais

    • If a session is cancelled by the Academy (e.g. due to staff illness or venue closure), we will:

      • Offer a rescheduled class

      • Or issue a pro-rata refund or credit for the missed session

    6. Transfers & Substitutions

    • Bookings are non-transferable between individuals unless agreed in advance with the Theatr Adlais Directors

    • Changing to a different course/date is possible only if places are available and approved.

    7. Late Payments

    • Late or missed payments (including failed instalments) may lead to:

      • Loss of place

      • Administrative charges

      • Or suspension from sessions until payments are resolved

    8. Trial Sessions (Optional Clause)

    • If offered, trial sessions are payable in advance and non-refundable.

    • Booking a trial does not guarantee a full course place unless payment is completed afterward.

    Final Notes

    By enrolling, you acknowledge and accept the terms of this Payments & Cancellations Policy. These policies help us maintain a consistent, professional environment for all participants and ensure the continued operation of Theatr Adlais.

    Last reviewed July 2026

  • Theatr Adlais CIC

    These Terms & Conditions outline the agreement between the participant (or their parent/guardian, where applicable) and Theatr Adlais CIC (Director’s) By enrolling in our classes, courses, or events, you confirm that you have read, understood, and agree to abide by the terms below.

    1. Enrolment & Booking

    • A place is secured only when:

      • Full payment (or agreed first instalment) has been received

      • All required enrolment details and emergency contact information have been submitted

    • Bookings are accepted on a first-come, first-served basis

    • The Academy reserves the right to refuse or withdraw enrolment at its discretion

    2. Attendance & Punctuality

    • Consistent attendance and punctuality are expected

    • Repeated lateness or absences may impact a participant’s development or eligibility to perform

    • Missed sessions are non-refundable and non-transferable

    3. Behaviour & Code of Conduct

    • All participants are expected to behave respectfully toward staff, other students, and the venue

    • We promote a safe, inclusive, and encouraging environment. Bullying, aggressive behaviour, or repeated disruption may lead to removal from sessions or expulsion from the course — without refund

    • Parents/guardians are responsible for ensuring their child understands appropriate conduct and supports the Academy's values

    4. Health & Safety

    • All relevant medical conditions, allergies, or additional needs must be declared at the time of enrolment

    • Participants must wear comfortable clothing and appropriate footwear for movement-based activities

    • The Academy reserves the right to refuse participation if a health or safety concern is identified

    5. Safeguarding

    • Theatr Adlais CIC takes the safeguarding of children and vulnerable adults seriously

    • All instructors and staff working with children are DBS checked and trained in safeguarding procedures

    • Children must be collected promptly after classes. Persistent late collection may incur additional fees

    6. Photography & Filming

    • We may occasionally photograph or film classes or performances for use in Theatr Adlais CIC materials, including social media and promotional content

    • Consent for photography/videography is requested at enrolment. You may withdraw consent at any time in writing

    7. Performances & Events

    • Students may be invited to take part in shows or public performances throughout the year

    • Rehearsal attendance is essential; participants who miss key rehearsals may not be eligible to perform

    • Performance dates and expectations will be communicated in advance

    8. Personal Property

    • Theatr Adlais CIC is not responsible for the loss, theft, or damage of personal belongings

    • Please label all items and avoid bringing valuables to sessions

    9. Payments, Refunds & Instalments

    • All payments must be made in accordance with our Payments & Cancellations Policy

    • Instalment plans (2 or 3 payments) are available by agreement with Theatr Adlais Directors and require a direct debit to be set up before the course begins

    • Refunds are only considered in serious, exceptional circumstances, at the discretion of Theatr Adlais CIC Directors, and with supporting evidence (see full policy)

    10. Changes to Courses

    • We reserve the right to make minor changes to course content, venues, times, or staff where necessary

    • If a session is cancelled by the Academy (e.g. due to illness, venue closure), a replacement session will be offered or a pro-rata refund or credit will be issued

    11. Data Protection & Privacy

    • All personal data is handled in compliance with the UK GDPR

    • Information collected is used solely for course administration, safeguarding, and communication with you

    • Your data is never shared with third parties without consent, unless required by law

    Acknowledgement

    By enrolling in a course or class at Theatr Adlais, you confirm that you have read, understood, and agree to the above Terms & Conditions.

    Last reviewed July 2026

  • Theatr Adlais CIC

    At Theatr Adlais CIC, we sometimes capture photos and video footage of our classes, rehearsals, and performances to celebrate our students' achievements and promote the academy. This policy outlines how we collect, use, and store that media, and how you can control your consent.

    1. What We May Capture

    We may take:

    • Photographs during classes, workshops, or events

    • Short video clips of performances or in-session activities

    • Group shots or footage featuring multiple participants

    2. How Media May Be Used

    With your consent, media may be used for:

    • Marketing and promotional materials, including printed flyers and posters

    • Theatr Adlais’s website and social media pages

    • Internal use for training and quality assurance

    • End-of-term showreels, performances, or student showcases shared with families

    We will never include names, personal details, or identifying information without additional, explicit permission.

    3. Consent Options

    You will be asked to complete a Media Consent Form during enrolment. Options include:

    • Full consent: Your child/you may appear in all media (print, online, internal).

    • Limited consent: Only group shots or class photos, no solo images or videos.

    • No consent: Your child/you will be excluded from any photography or filming, and steps will be taken to avoid inclusion in group shots.

    You can update or withdraw your consent at any time by contacting the Academy in writing.

    4. Who Has Access to Media

    Media is securely stored and accessed only by authorised staff or contracted professionals (e.g. photographers, editors) working under strict confidentiality agreements.

    5. Social Media Guidelines

    We take care to:

    • Avoid tagging or naming minors unless specifically agreed

    • Remove any content if a parent/participant raises a concern

    • Monitor all online use to ensure respectful and appropriate representation

    6. Storage and Retention

    • Photos/videos may be kept for up to 3 years for promotional or archiving purposes

    • You may request removal of any image or video where you or your child appear, subject to reasonable limitations (e.g. printed materials already in circulation)

    7. Your Rights (UK GDPR)

    Under UK GDPR, you have the right to:

    • Request access to any media we hold featuring your child/you

    • Request corrections, restrictions, or deletion

    • Withdraw consent at any time, without affecting your access to Theatr Adlais services

    Final Notes

    By signing our Media Consent Form, you confirm your preferences regarding how images or videos of you/your child may be used. We are committed to respecting your privacy while celebrating the energy, creativity, and talent of our students.

    Last reviewed July 2026

  • Theatr Adlais CIC

    1. Physical Health & Safety

    • All participants are expected to attend classes in suitable clothing and footwear for movement and performance activities.

    • Medical conditions, allergies, or injuries must be disclosed at enrolment or as soon as they arise.

    • A basic first aid kit is available at all sessions. At least one trained First Aider will be present during classes.

    • We follow all relevant health and safety regulations to minimise risk, including venue checks and safe use of props or equipment.

    2. Mental & Emotional Wellbeing

    We believe drama and improvisation offer powerful tools for building confidence, creativity, and emotional resilience. We support this by:

    • Creating a non-judgemental, inclusive environment

    • Encouraging teamwork, self-expression, and respect for others

    • Promoting positive reinforcement and recognising achievements of all kinds

    • Providing staff with awareness training in mental wellbeing and signposting

    If a participant is struggling emotionally or showing signs of distress, we:

    • Approach the matter sensitively and respectfully

    • May communicate with parents/carers (if applicable)

    • Offer reasonable adjustments (e.g. breaks, one-to-one support)

    3. Attendance & Workload Balance

    • We understand students may have busy schedules, and we encourage balance between academy commitments and other responsibilities.

    • We respect participants' limits and never force performance participation — we support at every level of readiness.

    4. Bullying & Peer Behaviour

    • We have a zero-tolerance policy for bullying, exclusion, or inappropriate behaviour.

    • All participants are expected to treat each other with kindness, respect, and encouragement.

    • Incidents are dealt with seriously, fairly, and promptly. Persistent issues may result in suspension or removal from the programme.

    5. Staff Wellbeing

    • Staff and facilitators are supported in their own wellbeing through:

      • Reasonable scheduling

      • Clear policies and communication

      • A respectful, inclusive working environment

    • Any wellbeing concerns are encouraged to be raised with the Academy Director in confidence.

    6. Safeguarding Links

    This policy supports our Safeguarding Policy. All staff working with children or vulnerable adults are:

    • DBS-checked

    • Trained in safeguarding awareness

    • Expected to uphold safe, respectful, and professional boundaries at all times

    7. Promoting a Positive Culture

    We aim to:

    • Listen to feedback from students, families, and staff

    • Celebrate individuality and difference

    • Use drama as a tool to support emotional growth, confidence, and wellbeing

    • Create a space where everyone feels seen, safe, and valued

    Final Notes

    By enrolling at Theatr Adlais CIC, you agree to support the principles of this Health & Wellbeing Policy. We welcome ongoing communication with families and participants to ensure each individual feels supported in their creative journey.

    Last reviewed July 2026

  • 1. Introduction Welcome to www.theatradlais.com (the "Website"), operated by Theatr Adlais CIC ("we," "us," or "our"). By accessing or using our Website, booking classes, or enrolling in our workshops, you agree to be bound by these Terms of Service. Please read them carefully.

    2. Services & Bookings

    • Class Registrations: All bookings for weekly classes, workshops, and projects must be completed through our official online booking platform.

    • Confirmation: A booking is only confirmed once full payment (or an agreed deposit/installment plan) is received.

    • Discounts: Early Bird discounts and promotional offers apply strictly within the stated promotional window and cannot be applied retroactively.

    3. Payments & Fees

    • All fees are quoted in GBP (£) and must be paid in advance of the term or workshop start date.

    • We reserve the right to withhold a student's participation if term fees remain unpaid prior to the first session.

    4. Cancellations, Refunds & Absences

    • Withdrawal by You: If you cancel a booking at least 14 days prior to the start of the term/workshop, you are eligible for a full refund minus a administrative booking fee. Cancellations made within 14 days of the start date are non-refundable.

    • Class Absences: Regrettably, we cannot offer refunds, credits, or makeup sessions for individual classes missed due to illness, holidays, or personal commitments.

    • Cancellation by Us: If Theatr Adlais CIC cancels a class, workshop, or term due to unforeseen circumstances, we will offer a rescheduled session, credit, or proportional refund.

    5. Safeguarding, Health & Behavior

    • Student Details: Parents/guardians must disclose any medical conditions, allergies, or educational support needs during the registration process to ensure student safety.

    • Code of Conduct: We maintain a safe, inclusive, and supportive environment. We reserve the right to remove any student whose behavior is consistently disruptive, unsafe, or harmful to others, without a refund.

    • Drop-off & Pick-up: Parents/guardians are responsible for ensuring students arrive promptly and are collected on time at the designated venue.

    6. Intellectual Property & Photography

    • All creative content, curricula, branding, logos, and materials on this Website remain the exclusive intellectual property of Theatr Adlais CIC.

    • Media (photos/videos) taken during sessions for promotional or archiving purposes will only be captured and used if explicit consent has been granted via our registration forms.

    7. Limitation of Liability

    • While we take every precaution to ensure the safety of our students and participants, Theatr Adlais CIC is not liable for personal property lost, stolen, or damaged at any venue.

    • Nothing in these terms excludes or limits our liability for personal injury or death caused by our negligence.

    8. Changes to These Terms We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page with an updated revision date.

    9. Contact Us If you have any questions regarding these Terms of Service, please reach out to us:

  • 1. Introduction

    This Cookie Policy explains how Theatr Adlais CIC ("we," "us," or "our") uses cookies and similar technologies on our website, www.theatradlais.com. By using our website, you consent to the use of cookies as outlined in this policy.

    2. What Are Cookies?

    Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help the website recognise your device, store your preferences, and improve your overall browsing experience.

    3. Types of Cookies We Use

    • Strictly Necessary Cookies: Essential for the website to function properly. They enable core features such as secure login, navigation, and access to our online booking system.

    • Performance & Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information (e.g., page views, bounce rates). This allows us to improve site functionality and performance.

    • Functional Cookies: Allow the website to remember choices you make (such as language preferences or location) to provide enhanced, personalized features.

    • Third-Party Cookies: Integrated services, such as our booking platform, payment processors, or embedded media, may place cookies on your device to ensure their functionality works correctly.

    4. Managing & Disabling Cookies

    You can manage or disable cookies at any time through your web browser settings. Please note that blocking or deleting strictly necessary cookies may affect your ability to navigate the site or complete class bookings effectively.

    For instructions on how to manage cookies on popular browsers:

    • Google Chrome: Settings > Privacy and security > Cookies and other site data

    • Safari: Preferences > Privacy > Block all cookies

    • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data

    • Microsoft Edge: Settings > Site permissions > Cookies and site data

    5. Updates to This Policy

    We may update this Cookie Policy periodically to reflect changes in legal obligations or operational practices. Any changes will be published on this page.

    6. Contact Us

    If you have any questions about our use of cookies, please contact us: